Returns Policy
WE’RE VERY SORRY, BUT PERISHABLE FOOD PRODUCTS CANNOT BE RETURNED.
All items from our online store are sold on a non-refundable basis unless defective. If you have received an INCORRECT item DO NOT OPEN IT. We will not provide refunds of items that have been opened, tampered with or not in their original condition.
For instances where product is defective, damaged or contaminated, please contact us within 7 days of receiving your shipment so we may discuss an agreeable solution.
Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”
Shipping
All items are shipped frozen and packed inside of a Styrofoam lined container. Thawing will occur during transit. Refrigerate or freeze items immediately upon receipt.
UPS is our perferred shipping vendor.
Our designated shipping days are Mondays, Tuesdays and Wednesdays.
UPS Ground: Typically takes 1-4 days to arrive after shipping. Processing time is 1 day. If your order is placed too late to ship due to a longer transit time, it will be shipped the following week. For instance, 3 or 4 day in-transit orders that come in after Tuesday’s deadline ship the following Monday.
UPS 2 Day Air: Typically takes 1-2 days to arrive after shipping. Processing time is 1 day. If your order is placed after Wednesday’s deadline, it will be shipped the following week.
UPS Next Day Air: Typically takes 1 day to arrive after shipping. Processing is usually 1 business day, unless ordered after Wednesday's deadline.